Thank you for shopping with Coin Basket Games. This Shipping Policy explains how we process, ship, and deliver orders.
1. Shipping Methods
We deliver orders using trusted local courier partners or our in-house delivery team, depending on your location.
We only support Cash on Delivery (COD).
No electronic payment methods are accepted.
2. Order Processing Time
- Orders are processed within 1–2 business days after they are placed.
- Orders made on weekends or public holidays will be processed on the next working day.
You will receive confirmation once your order is prepared for shipment.
3. Delivery Timeframes
Estimated delivery timelines are as follows:
- Local / Nearby Areas: 2–4 business days
- Within the State/Region: 3–7 business days
- Remote / Hard-to-reach Areas: 7–10+ business days
Delivery times may vary based on courier availability, weather, holidays, or unforeseen delays.
4. Shipping Charges
Any applicable shipping fees will be:
- Displayed during checkout, or
- Communicated before confirming your order
Promotions or offers may occasionally provide free shipping.
5. Cash on Delivery (COD) Requirements
Since we only offer COD:
- Please ensure someone is available at the address with the payment at delivery time.
- Couriers are not allowed to open packages before payment is completed.
- Refusal to accept COD orders may result in restrictions on future COD purchases.
6. Order Tracking
Once your order is shipped, you will receive:
- A tracking link,
or - Courier name and tracking number,
or - SMS/Email delivery updates
Tracking availability depends on the courier partner.
7. Incorrect Address or Delivery Issues
Please double-check your delivery details before submitting your order.
We are not responsible for delays or failed deliveries due to:
- Incorrect or incomplete address
- Unreachable phone numbers
- Recipient not available at delivery time
If the package is returned to us, additional shipping fees may apply for redelivery.
8. Damaged, Missing, or Wrong Items
If your order arrives:
- Damaged
- Missing items
- Contains the wrong product
Please contact us within 48 hours at:
📧 [email protected]
Include your order number and photos/videos of the issue.
9. Service Limitations
Some areas may not be serviceable due to courier restrictions.
If we are unable to deliver to your location, we will notify you and provide the best available alternative.
10. Contact Us
For shipping questions or support, please contact: