Refund and Returns Policy

At Coin Basket Games, we aim to ensure customer satisfaction with every purchase. This Returns and Refund Policy explains how returns, exchanges, and refunds are handled for products purchased from us.

1. Payment Policy

  • We do not accept any electronic payment methods.
  • All orders must be paid through Cash on Delivery (COD) only.
  • Because payments are collected upon delivery, refunds apply only after a return is approved and processed.

2. Return Eligibility

You may request a return if:

  • You received a damaged, defective, or incorrect item
  • The product is unused, in its original condition, and in its original packaging
  • The request is made within 7 days of receiving the product (or your preferred timeframe)

Items Not Eligible for Return

The following are not eligible for return or refund:

  • Products damaged due to misuse or unauthorized modifications
  • Items intentionally damaged or altered after delivery
  • Products purchased during clearance, special promotions, or marked as non-returnable

3. Return Process

To initiate a return:

  1. Contact us at:
    📧 [email protected]
  2. Provide:
    • Your name
    • Order number
    • Description of the issue
    • Photos or videos (if applicable)
  3. Our team will review your request and provide instructions for return pickup (if approved).

We may require inspection of the product before confirming eligibility.

4. Refund Policy

Since we only accept Cash on Delivery, refunds are issued as follows:

4.1 Refund Method

  • Refunds will be provided via cash depending on the situation.
  • We cannot issue refunds to electronic payment methods, as we do not accept them.

4.2 Refund Approval

A refund will be processed only after:

  • The returned product is received
  • The product passes quality inspection
  • The return reason is verified and approved

4.3 Non-Refundable Situations

Refunds will not be issued if:

  • The product is used or not returned in its original condition
  • The issue results from customer misuse
  • The product was delivered correctly and without defects

5. Exchange Policy

We offer exchanges only if:

  • The wrong item was delivered
  • The product is defective
  • The same product or a similar valued product is available in stock

If the product is out of stock, you may choose between:

  • A refund (cash or store credit)
  • A different replacement item of equal value

6. Order Cancellation

Orders may be canceled before shipment by contacting us at:
📧 [email protected]

Once the order is dispatched, cancellations are not guaranteed and may require following the return process.

7. Contact Information

For questions or return requests, contact us at:

📧 [email protected]